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Customer Service / Contact Centre Agent (Diary Management)
4 x full time and 1 x part time opportunities available
Boots Hearingcare is one of the UK’s leading hearing care providers which prides itself on a reputation for excellent service, great value for money and a unique customer-centric approach, which has resulted in continued growth.
Operating from over 450 locations across the UK, the team of over 500 colleagues deliver expert hearing care advice, hearing tests and solutions to thousands of customers every day.
The company takes delight in looking after its colleagues as much as its customers, by providing support and recognition, career development opportunities, a superb working environment, a great benefits package and long service awards.
What will this role of Customer Service / Contact Centre Agent (Diary Management) entail?
Working as part of a friendly and professional team in our busy office environment in Llandudno, North Wales, as a Customer Service / Contact Centre Agent you’ll be responsible for managing the appointment system for all of Boots Hearingcare centres within Boots stores across the UK.
You’ll provide excellent customer care to existing and potentially new clients, with duties to include but not be limited to:
What will I need to be considered for this Customer Service / Contact Centre Agent (Diary Management) vacancy?
Due to the nature of the business successful applicants will be subject to a satisfactory DBS Check.
What will I receive in return?
As a Customer Service / Contact Centre Agent you’ll receive a competitive salary plus an incentive bonus scheme. You’ll also receive attractive benefits which include:
Contract: Permanent, with 2 contract types available:
Full time: 37.5 hours per week, 5 days out of 7 (working 1 weekend in every 4), on a weekly rota between the hours of 8am to 8pm.
Part time: 16 hours per week, working Monday and Thursday 9am to 1pm and Saturday 9am to 5:30pm.
All applications for this Customer Service / Contact Centre Agent (Diary Management) vacancy are to be submitted online, and strictly no agency calls or agency CV submissions please.
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