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Scheduling Resource Planner
Moneypenny started life as a telephone answering service with a difference: offering clients one person who they know and trust to look after calls exactly as if based in their office. Today, we’re proud to call ourselves the world’s leading outsourced communications provider. We recruit only the best people who love working together, with us, to ensure that our clients get an unprecedented level of customer service.
As a result of the hard work of our employees and in recognition of their efforts, we offer attractive benefits including an on-site pub and gym, in addition to a flexible benefits scheme to suit you. We are a fast-growing business that is creating new opportunities all the time, boasting award-winning £15m headquarters with welcoming, spacious, and eco-friendly state-of-the-art offices, and communal spaces including a treehouse!
The Role – Scheduling Resource Planner
Reporting to the Scheduling Manager and working alongside the Forecast Manager, as the Scheduling Resource Planner your role will be to ensure that we have the right people in the right place at the right time, ensuring that our client calls are being answered. This will be achieved by creating and maintaining schedules and a strong focus on day-to-day real time monitoring.
Your role will be both interesting and varied, and the support you will give to your team will make you an integral part of it. Your duties will include:
As the Scheduling Resource Planner, you’ll be working within our über friendly environment at our offices in Wrexham and will benefit from:
And did we mention our epic parties? We know how to celebrate in style.
You will be working core business hours Monday to Friday 8.30am to 5pm, although flexibility may be required.
Our Requirements – Scheduling Resource Planner
Although not essential, experience in a similar role gained within a contact centre environment, is desired.
All applications for this Scheduling Resource Planner role are to be submitted online, and strictly no agency calls or agency CV submissions.
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