Scheduling Resource Planner

• 5481
• Moneypenny
• Wrexham, North Wales
• Permanent, Full Time
• Salary up to £26,000 + great benefits

Scheduling Resource Planner

Moneypenny started life as a telephone answering service with a difference: offering clients one person who they know and trust to look after calls exactly as if based in their office. Today, we’re proud to call ourselves the world’s leading outsourced communications provider. We recruit only the best people who love working together, with us, to ensure that our clients get an unprecedented level of customer service.

As a result of the hard work of our employees and in recognition of their efforts, we offer attractive benefits including an on-site pub and gym, in addition to a flexible benefits scheme to suit you. We are a fast-growing business that is creating new opportunities all the time, boasting award-winning £15m headquarters with welcoming, spacious, and eco-friendly state-of-the-art offices, and communal spaces including a treehouse!

The Role – Scheduling Resource Planner

Reporting to the Scheduling Manager and working alongside the Forecast Manager, as the Scheduling Resource Planner your role will be to ensure that we have the right people in the right place at the right time, ensuring that our client calls are being answered. This will be achieved by creating and maintaining schedules and a strong focus on day-to-day real time monitoring. 

Your role will be both interesting and varied, and the support you will give to your team will make you an integral part of it. Your duties will include:

• Monitoring emails and dealing with any requests promptly, delegating as appropriate
• Aiming to ensure everyone is able to take holidays, you’ll keep annual leave requests and annual leave allowance up to date, enabling us to say yes to as many of these as possible
• Handling requests to change hours
• Assisting with monitoring call volumes in real time to ensure that required service levels are being hit and any operational issues are identified
• Monitoring calls to make sure that call peaks are recognised, and managers are made aware to ensure that everyone who can be logged on is available for our client’s calls
• Supporting with payments of overtime, making sure the correct rate is paid
• Making sure that colleagues’ time for appointments is made back within a particular timeframe and at a time suited to business needs
• Supporting with frequent shift changes updates and building rotas

The Package

As the Scheduling Resource Planner, you’ll be working within our über friendly environment at our offices in Wrexham and will benefit from:

• Salary up to £26,000 with the level dependent on experience
• Permanent contract
• Subsidised meals
• Free onsite gym access
• Mental health support (Employee Assistant Program)
• 25 days annual leave plus bank holidays
• Flexible benefits scheme where you can pick and mix the benefits that suit your lifestyle such as Private Healthcare and Life Assurance

And did we mention our epic parties? We know how to celebrate in style.

You will be working core business hours Monday to Friday 8.30am to 5pm, although flexibility may be required.

Our Requirements – Scheduling Resource Planner

• Experience with Workforce Management software (WFM)
• Experience with analytical and reporting tools
• Comfortable with new systems and utilising different systems at once
• Ability to maintain a high level of confidentiality and discretion
• Strong numeracy and computer skills
• Highly organised and self-motivated
• Ability to produce high-quality work under pressure
• Excellent attention to detail

Although not essential, experience in a similar role gained within a contact centre environment, is desired.

All applications for this Scheduling Resource Planner role are to be submitted online, and strictly no agency calls or agency CV submissions.