Customer Service Administrator

• 5478
• LGH
• Alfreton (Derbyshire)
• Permanent, Full Time
• Salary in the region of £19,000 to £22,000 + excellent package

Customer Service Administrator / Hire Desk Administrator

Do you have superb organisational and prioritisation skills, with a keen eye for detail and enthusiasm to learn? This is an exciting time to join LGH UK as the company is experiencing rapid growth, and you’ll benefit from in-depth training and career development opportunities, while working as part of a friendly team!

Our Company

LGH are one of the world leaders in lifting equipment hire. Our locations are spread over the UK and the EU, with offices located in Alfreton (Derbyshire) and Atherton (Manchester). Our sister company, The Rotrex Group, is one of the leading winch specialists in Europe. We recently launched a new e-commerce website as part of our development plans which responds to growing client demand in the construction sector.

At LGH, we’re always on the lookout for new people who share our enthusiasm, and most importantly, our commitment to customer care. If you’d like to be part of our exciting expansion plans, and you have what it takes to drive LGH forward as a world leader in lifting, then we’d love to hear from you.

The Role – Customer Service Administrator / Hire Desk Administrator

As Customer Service Administrator / Hire Desk Administrator, you’ll join our team of 7 colleagues working from our Alfreton offices. You will provide admin support for both LGH and Rotrex, supporting customer requests to hire equipment. Following thorough training, your specific duties will include:

• Reviewing and linking completed workshop documents and producing and printing delivery paperwork
• Raising collection notes for equipment no longer needed
• Reviewing outstanding collections and returns
• Completing and closing contracts, ensuring all are available for invoicing (including credit notes)
• Reviewing outstanding damage and loss quotes  
• Supporting with customer queries via telephone or email
• Assisting with CRM maintenance and stock take processes where required
• Investigating missing item queries

Our Requirements - Customer Service Administrator / Hire Desk Administrator

• Great organisational, prioritisation and time management skills
• Good computer skills, with working knowledge of Microsoft Office
• Excellent attention to detail and ability to work in a fast-paced environment
• Desire to see tasks through to an end result
• Ability to work well as part of a team, as well as on own initiative
• Superb written and verbal communication skills

Although not essential, experience gained in a similar administrative role would be highly advantageous.

The Package

• Permanent contract, working 8am to 4pm Monday to Friday from our offices in Alfreton (Derbyshire)
• Salary in the region of £19,000 to £22,000, level dependent on experience
• 25 days annual leave plus bank holidays, rising with service to a maximum of 30 days plus bank holidays
• Career development opportunities, with full training and support
• Private healthcare scheme
• Company pension scheme
• Employee assistance programme
• Quarterly incentive programme
• Free parking

More About Us

We care about our employees, which is why our culture focuses on equal pay, transparency, employee engagement and wellbeing. We have 140 employees spread across 7 countries, and we value every contribution from our diverse workforce who are reflective of our customers, and who make us stronger. Our values are Honour, Innovation, Respect and Excellence.

All applications for this Customer Service Administrator / Hire Desk Administrator role are to be submitted online, and strictly no agency calls or agency CV submissions.