Hospitality General Manager

Job Details
  • 4270
  • Kingsdale
  • Worcester
  • Permanent, Full Time
  • £32,665 per year

Hospitality General Manager – Independent Living

Wishing you could make more of an impact on the stay of your guests? Perhaps you’d like longer with them to build a relationship and better cater for their needs? Or maybe you’re ready for a new challenge and managing a 79 apartment high quality retirement development and a team of up to 20 sounds right up your street?

Whatever the reason for applying, if you’re a fun, creative and customer service focused individual with great leadership skills, then we want to hear from you.

Kingsdale Group manages property on behalf of private residential leaseholders, the majority of whom are retired homeowners. Our aim is that every development we manage is attractively presented, well maintained and staffed by friendly, helpful and efficient people. We want each development that we manage to be a source of pride to those who live there.

Eastbank Court is a retirement development comprising of 79 apartments located in a quiet residential area of Worcester. The court facilities include a spacious owners lounge, landscaped gardens, a restaurant and licensed bar, hairdressing salon and treatment room, hobbies room and guest suite. There is a busy social programme including coffee mornings, afternoon tea, film club, bingo, wine club, themed evenings and local entertainers.

The Hospitality General Manager role

As the General Manager of Eastbank Court, you’ll be responsible for ensuring the apartment owners receive the highest levels of customer service, and that their well-being is always prioritised.  

You’ll manage a team of up to 20, including 4 Duty Managers, of whom you’ll use your excellent interpersonal and communication skills to lead on a day to day basis. You’ll be responsible for a budget and for the provision of a high-quality catering and bar service, an interesting social calendar, and for ensuring building maintenance is taken care of.

Requirements for this Hospitality General Manager role

  • Proven managerial experience, ideally gained within the hotel / hospitality sector
  • A Personal License
  • Ability to remain calm in an ever-changing environment
  • Passion for delivering the highest standards of customer service
  • Excellent communication skills, both written and verbal

The Package

As the General Manager of Eastbank Court, you’ll receive a salary of£32,665 per annum, along with an enhanced pension scheme and 25 days holiday plus bank holidays per year.

You’ll be employed on a permanent contract, working 35 hours per week, typically Monday to Friday, however some weekend work may be required.

All applications for this Hospitality General Manager vacancy are to be submitted online.

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