Customer Service Support Worker

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Job 3546 has expired and is no longer available.

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Job Details
  • 3546 North Wales Housing
  • Colwyn Bay
  • Permanent
  • £18,227 (pro rata) + range of additional benefits

Project Support Worker (Customer Service)

Permanent contract - Part time, 16 hours per week

Are you a friendly people person who thrives on making a real difference to people’s lives? If so, you’ll

love this opportunity to join North Wales Housing - an ambitious social enterprise which provides homes and delivers services to over 2,500 households across North Wales. Employing around 200 people, the growing organisation is proud to be accredited with an ‘Investors in People’ award and is committed to providing homes people love to live in, and to supporting communities people love to be part of.

So, what will the role of Project Support Worker (Customer Service) entail?

Reporting to the Scheme Manager, as a Project Support Worker you’ll support the running of the hostel, and contribute to the effective provision of day to day support to the residents. Your main duties will include although not be limited to:

  • Assisting service users with their planning and preparation for moving on to more permanent accommodation
  • Ensuring housekeeping and cleaning tasks are regularly carried out at the hostel
  • Supporting service users to gain essential skills such as cooking, budgeting, and IT literacy
  • Assisting service users with their claims for housing and associated benefits
  • Maintaining accurate hostel records and resident files
  • Responding to and managing any incidents at the hostel appropriately

What will I need in order to be considered for this Project Support Worker (Customer Service) role?

  • Superb customer service skills, ideally with experience of working in a face to face customer service role
  • You must have a willingness to improve your Welsh language skills so that you are comfortable with everyday conversations/discussions specifically in relation to the role
  • Good written and verbal communication skills
  • Ability to adapt and work effectively with colleagues
  • An awareness of the support needs of vulnerable people with the ability to work alone with confidence and good judgement
  • Good working knowledge of Microsoft Word, Excel and Outlook

NWH is committed to safeguarding and promoting the welfare of service users. This post requires an enhanced DBS disclosure.

What will I receive in return?

Salary: £18,227 per annum (pro rata)

Additional benefits: Employee health assistance scheme, enhanced maternity and paternity pay, payment of professional membership, contributory pension scheme plus much more

Contracted hours: 16 hours per week, working on a 3 week rota that will include weekdays, evenings and weekends

Location: Noddfa Hostel, Colwyn Bay (Conwy, North Wales)

Contract type: Permanent

Closing date: 1pm, Thursday 29th August 2019

Interview date: 16th September 2019

By clicking apply on this site, you will automatically be redirected to the North Wales Housing website

All applications for this Project Support Worker (Customer Service) role to be submitted online, and strictly no agency calls or agency CV submissions.

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