IT Business Analyst

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Job Details
  • 3832b Toshiba Tec UK
  • West Bromwich
  • Permanent
  • Up to £25,000 + 5% company performance bonus, 25 days holiday...

IT Business Analyst

Toshiba Tec UK is a leading supplier of information technology and office equipment products, ranging from multifunction print and copying hardware solutions, to digital document management products and barcode / label printers. We are part of Toshiba Tec Corporation, a trusted and widely respected global network, offering unrivalled expertise and cutting-edge technology.

We are proud of our environmental commitment here at Toshiba Tec. Sustainability is a core part of our corporate philosophy and everything we do is aimed at achieving a low-carbon, recycling-based society. We have a responsibility to set clear, obtainable objectives that include lowering emissions and helping both biodiversity and the environment.

What’s it like to work for us?

Whilst we’re a big global player, we have a small company-like feel, offering a friendly and supportive working environment. Technology isn’t the only thing that advances around here – you’ll have plenty of opportunities for training and personal development too, and we truly value everybody’s contribution – after all, it’s our people that drive our success.

What will this role of IT Business Analyst entail?

Working as part of our Service Division, you will support customers in the use of the latest technology as part of a passionate and dynamic team focused on delivering success. Your duties will include, although not be limited to:

  • Providing first line and second line support to customers as required
  • Analysing business and technology requirements for customers, implementing information systems to optimise organisational efficiency and visiting customer sites when necessary
  • Remotely accessing client servers to make configuration changes
  • Providing business analysis of client infrastructures and systems
  • Setting up customer accounts on the IT Support Portal, and keeping SharePoint up to date
  • Supporting clients with change management activities
  • Monitoring tickets raised by NOC and ensuring customers are updated
  • Preparing documentation and presenting progress reports to the Supervisor
  • Monitoring the support email account and escalating issues where required

What will I receive in return?

You’ll be part of a company that truly cares about your personal development. We listen and adapt, and we’re a very rewarding company to work for.

As an IT Business Analyst, you’ll receive a salary up to £25,000 per annum, dependent on experience and qualifications. Perks available include;

  • 25 days annual leave (in addition to bank holidays), plus 5 days buy or sell holiday scheme, giving you up to 30 days holiday per year
  • 5% company related performance bonus
  • Annual pay review
  • Life assurance
  • Corporate rate gym membership
  • Cycle to Work scheme
  • Corporate rates for dental care
  • Long service awards
  • Access to an employee assistance website and telephone helpline
  • Costco membership

You’ll be employed on a permanent contract, working 37.5 hours per week, Monday to Friday.

What will I need in order to be considered for this IT Business Analyst role?

  • ITIL trained and certified (foundation level as a minimum)
  • Proven experience as an IT Support / Service Desk Analyst providing remote support to clients
  • Strong analytical and problem-solving skills
  • Excellent customer service skills, with the ability to communicate at all levels
  • Be comfortable contributing to internal meetings and attending occasional customer meetings
  • Full UK driving licence

Although not essential, the following would be highly desirable:

  • Knowledge of Microsoft products (Server 2012 R2, Server 2016, AD, GPOs, DNS etc)
  • An understanding of virtualisation technologies (VMware and Hyper V)
  • Proven experience of Windows server administration and anti-virus administration

Location: You can choose to work within either the Chertsey (Surrey) or West Bromwich office, with occasional travel to the London office as required.

All applications for this IT Business Analyst vacancy are to be submitted online.

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