Membership and Adoptions Assistant

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Job Details
  • 3592
  • Chester Zoo
  • Chester
  • Contract, Part Time
  • £8.21 per hour + range of fantastic benefits

Seasonal Membership & Adoptions Assistant

Temporary contract until 31st December 2019 – 22.5 hours per week

We are Chester Zoo, and for over 80 years we’ve been a leading conservation and education charity, and an amazing, award-winning visitor attraction.

We’re also a team of passionate, talented, enthusiastic and expert people, doing everything we can to keep the zoo going, from feeding the animals to discovering new conservation ideas, and giving our 1.9 million visitors an inspirational day out.

We work hard because we love animals, we care about nature, we love Chester Zoo and we want to be the best zoo in the world!

If you think you can help us to achieve that, then we’d love to hear from you.

We currently have an exciting vacancy for a Seasonal Membership & Adoptions Assistant to join our team on a temporary basis.

The Seasonal Membership & Adoptions Assistant Role:

  • Sell membership and adoptions face to face with customers in a polite and efficient manner in order to meet annual sales targets.
  • Check and secure cash taken through the till (assist with cash up).
  • Process the administration involved in selling membership and adoptions (data in-put, post, emails, online applications, cheque payments, credit card payments, telephone queries).
  • Input ideas for membership and adoption offers/sales.
  • Monitor literature stock and organise necessary delivery from internal garage/stores.
  • Assisting with monthly tasks such as the plaque export to printers, Membership/Adoption renewal letters, data cleaning, expired plaque removal from system, contact merges, & stationary orders.

The ideal candidate for this Seasonal Membership & Adoptions Assistant will have:

  • GCSE or equivalent in standard maths and English in order to deal with system figures / cash handling and writing / emailing members and adopters.
  • Competent IT skills and be able to use most Microsoft applications in particular Excel and Word.
  • Good communication, customer service and sales skills via phone, face to face and in writing (email or letter form).
  • Experience in taking payments over the phone and cheques via the post.
  • Experience of working in a busy office environment with attention to detail being essential.
  • An understanding of GDPR.
  • Knowledge of how the zoo works generally. Working with animal adoptions requires us to have updated knowledge of the species stats so we can answer any customer queries.

Hours of work are 22.5 hours per week, 5 days out of 7 days. Candidates are expected to have a flexible attitude to work to enable cover within the busy department as weekday, weekend and Bank Holiday working is required plus occasional evening work may be necessary.

The salary for this position is £8.21 per hour and in addition we offer a range of amazing benefits which can be found on the Chester Zoo careers page.

To apply for this position, please click the ‘apply’ button on this page where you’ll be redirected to the vacancy on the Chester Zoo website. You will then be required to provide your current CV and complete the application form highlighting your skills and experience including why you believe you should be considered for this Seasonal Membership & Adoptions Assistant role.

Closing date for applications is Sunday 15th September 2019.

All applications for this customer service focused, Seasonal Membership & Adoptions Assistant role are to be submitted online, and strictly no agency calls or agency CV submissions.

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