Key Account Administrator

• 5530
• Pfeiffer Vacuum
• Newport Pagnell (Milton Keynes)
• Permanent, Full Time
• Salary up to £28,000 + significant annual bonus

Key Account Administrator

Pfeiffer Vacuum has produced high-end vacuum technology for over 130 years, but we have never stood still. We are constantly adapting and growing, as we deliver solutions and manufacture products that make the conveniences of everyday living possible.

We have approximately 3,400 employees operating from more than 25 locations worldwide, including Pfeiffer Vacuum Ltd (UK) operating from Newport Pagnell (Milton Keynes) and Livingston (Scotland). We promote diversity and are convinced that opinions, cultures, experiences, and values make the difference when it comes to being successful. Our team mean a lot to us, and you will be provided with opportunities to develop your potential.

The Role – Key Account Administrator

Reporting to the Office Manager and working as part of the Administration department, as Key Account Administrator you will play a vital role in coordinating and supporting the Key Account Manager and Account Management teams to plan and coordinate the delivery of our orders, whilst ensuring the end customer always receives a satisfactory service.

Your duties will include:

• Responding to customer queries via email, video conference and over the phone
• Booking sales and service orders and associated purchase orders
• Answering incoming calls and directing enquiries
• Liaising with the Sales and Service teams to check parts, pricing and quotations
• Issuing order acknowledgements, updating customers on deliveries
• Supporting the Key Account Manager on operational requirements including planning/auditing for consignment stock on customer sites
• Liaising with the Accounts department to check payments have been received
• Supporting with proof of delivery, stock receipts, invoice verification, and shipping and invoicing
• Participating in annual stock checks

The Package

Working from our modern office in Newport Pagnell (Milton Keynes), you will benefit from:

• Salary up to £28,000 with the level dependent on experience, plus significant annual bonus related to company sales performance
• Permanent contract, working full time hours Monday to Thursday 8:45am to 5pm and 8:45am to 4:30pm on Friday
• 25 days annual leave plus bank holidays
• Excellent career development opportunities, with full training and support
• Enhanced pension plan, with salary sacrifice schemes
• Access to private healthcare scheme

Our Requirements – Key Account Administrator

• Proven experience within a similar role, or within general office administration
• Excellent organisation skills and ability to manage changing priorities in a busy environment
• Superb customer service and interpersonal skills, with a professional phone manner
• A positive and enthusiastic approach to work
• IT literate with good working knowledge of Microsoft Office and ability to use a CRM system

All applications for this Key Account Administrator role are to be submitted online, and strictly no agency calls or agency CV submissions.