Elf / Customer Service Assistant

Job Details
  • 4161
  • Longleat
  • Warminster
  • Contract, Full Time
  • Attractive package

Elf

We are the astonishing kingdom of Longleat, an eccentrically British place of imagination and astonishing experiences. For over 50 years we have been one of the UK’s most loved attractions. With over one million guests last year, we are passionate about providing immersive experiences that bring family and friends together to create memories that will last a lifetime.

We’re an organisation driven by our core cultural values, which are to engage and inspire, put people first, take accountability, continuously improve and to act with integrity. We believe everyone who works at Longleat can subscribe to these values, and that they truly set us apart as a place to work. Last year was the 70th anniversary of the House and grounds opening to the public.

Longleat is very excited to be hosting our brand-new Land of Light event for the first time ever, starting in November 2020, specially designed and developed by us to offer a magical, festive and immersive experience that we can all celebrate together at Longleat.

Our Land of Light event invites guests to illuminate their senses as the Longleat Estate springs into gleaming life, creating a spellbinding sensory walk of discovery for everyone to enjoy, with a myriad of magic light installations emerging across the Park and its sprawling grounds.

PLEASE NOTE: By clicking apply on this site, you will automatically be redirected to the Longleat website, where you will be required to complete an online application.

What will this customer service-focused role of Elf entail?

Over the festive period, Longleat turns into a magical place, with one of the main attractions being our long-established Santa express experience. The train departs from the Longleat railway station in the Main Square and travels past Half Mile Lake, with the highlight of the journey being the arrival at Santa’s snowy grotto deep in the forest; a truly magical Winter Wonderland.

As the guests arrive, you’ll be ready and raring to greet and escort guests up to Santa’s Grotto, ensuring guests have a magical, unforgettable experience! You’ll be thinking on your feet, entertaining and responding to the guests while they’re waiting to enter the Grotto. Once in the Grotto, you’ll truly be Santa’s little helper - welcoming the guests, overseeing their special time with Santa and ensuring the presents are ready to gift to the children.

Due to the daily schedule of trains, you’ll need to have strong time-keeping skills and be confident in sticking to a tight time schedule. You’ll also help with the preparation of presents and the whole grotto area to ensure it is ready for daily operation.

What will I need to be considered for this Elf vacancy?

  • Demonstrable customer service experience
  • An abundance of enthusiasm, with a fantastically festive nature!
  • Excellent communication and time-keeping skills
  • Honest, reliable and flexible to work extra hours / weekends as required

The Package

As an Elf you’ll receive a pay rate that meets National Minimum Wage / National Living Wage, in addition to a range of attractive benefits that include;

  • Complimentary tickets to Longleat 
  • Discounts on food and beverages and retail merchandise
  • Life assurance cover and more perks

You’ll be employed on a fixed term contract until 24th of December 2020, working at Longleat in Warminster, working 5 days out of 7, with start and finish times to vary in accordance with opening times. Please note, due to the nature of the business evenings and weekend work will be required, including bank holidays.

All applications for this Elf (Customer Service) vacancy are to be submitted online please

PLEASE NOTE: By clicking apply on this site, you will automatically be redirected to the Longleat website, where you will be required to complete an online application.

(Customer Service Assistant / Performer / Actor / Entertainer)

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