Retail Assistant

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Job Details
  • 4153
  • Longleat
  • Warminster
  • Contract, Full Time
  • Attractive package

Retail Assistant (Customer Service)

We are the astonishing kingdom of Longleat, an eccentrically British place of imagination and astonishing experiences. For over 50 years we have been one of the UK’s most loved attractions. With over one million guests last year, we are passionate about providing immersive experiences that bring family and friends together to create memories that will last a lifetime.

We’re an organisation driven by our core cultural values, which are to engage and inspire, put people first, take accountability, continuously improve and to act with integrity. We believe everyone who works at Longleat can subscribe to these values, and that they truly set us apart as a place to work. Last year was the 70th anniversary of the House and grounds opening to the public.

Longleat is very excited to be hosting our brand-new Land of Light event for the first time ever, starting in November 2020, specially designed and developed by us to offer a magical, festive and immersive experience that we can all celebrate together at Longleat.

Our Land of Light event invites guests to illuminate their senses as the Longleat Estate springs into gleaming life, creating a spellbinding sensory walk of discovery for everyone to enjoy, with a myriad of magic light installations emerging across the Park and its sprawling grounds.

What will this role of Retail Assistant entail?

As a Retail Assistant you’ll use your excellent customer service skills and friendly nature to actively seek opportunities to engage with our guests and help with any enquiries they may have. You’ll interact with guests at all stages of their visit – from welcoming them, to serving them on the till (with full training provided), and providing a fantastic guest service throughout.

You’ll maintain a great knowledge of the variety of products we sell across our various retail outlets so that you can help guests pick out the right souvenir, and you’ll also help replenish stock levels and keep the outlets in a presentable condition.

What will I need to be considered for this Retail Assistant vacancy?

  • Demonstrable customer service experience
  • A passion for delivering a great guest experience and willing to go out of your way to do so
  • Good team player with excellent interpersonal skills
  • Ability to remain calm and efficient under pressure
  • Excellent communication skills with a confident and friendly nature
  • Be honest, reliable and committed, and enjoy responsibility and exceeding expectations
  • Flexible to work extra hours / weekends as required

The Package

As a Retail Assistant, you’ll receive a pay rate that meets National Minimum Wage / National Living Wage, in addition to a range of attractive benefits that include;

  • Complimentary tickets to Longleat 
  • Discounts on food and beverages and retail merchandise
  • Life assurance cover and more perks

You’ll be employed on a fixed term contract until 10th of January 2021, working at Longleat in Warminster, with working hours to vary on a 7-day rota basis – earliest rota’d start time from 9am, and latest finish time up to 9:30pm. Please note, due to the nature of the business evenings and weekend work will be required, including bank holidays.

PLEASE NOTE: By clicking apply on this site, you will automatically be redirected to the Longleat website, where you will be required to complete an online application.

All applications to be submitted online.

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