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Senior IT Support Engineer

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Job 4714 has expired and is no longer available.

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Job Details
  • 4714
  • Concept IT
  • Tanfield Lea (County Durham)
  • Permanent, Full Time
  • Salary in the region of £30,000 to £40,000 + bonus scheme + benefits

Senior IT Support Engineer (3rd Line Technical Support)

Due to continued business growth, we have a rewarding career opportunity for an experienced, customer focused IT Support Engineer, to join our awesome team. If you’d like to have great fun whilst delivering an unrivalled service, as part of our ambitious organisation, then read on to discover more…  

Our Company

Established in 2005, Concept IT is an award-winning, privately owned business providing fully managed IT services, support, and cloud solutions to SMEs across the North East of England.

We believe in awesome. We don’t put profits first, and we judge our success by our ability to look after both our employees and our clients.

You’ll be joining one of only a few managed service providers operating in accordance with ISO9001, ISO27001, ISO20000 and ISO22301, which means we are able to provide world-class services to our clients by documenting our work, exceeding our SLAs and delivering exceptional quality through our processes.

The Role – Senior IT Support Engineer (3rd Line Technical Support)

Based at our Head Office at Tanfield Lea (County Durham), as a Senior IT Support Engineer you’ll be providing both on-site and off-site support for our clients, taking responsibility for implementing solutions and resolving a wide range of technical issues, whilst delivering outstanding levels of service to a diverse range of businesses.

We support our clients with a variety of leading software and hardware solutions, in terms of software we primarily provide support with Microsoft products, however, we also provide support for Sage, Adobe, Apple and Android mobile OS, as well as network printing and back-up technologies. In relation to hardware we focus on HP, HP Enterprise, Aruba, Cisco, and Meraki products, in addition to setting up firewalls and network switches and servers.

You’ll be provided with access to the latest support tools, remote monitoring, management and automation tools enabling you to provide the highest level of technical expertise and support.

Your duties will include, although not be limited to:

  • Conducting new system implementation and installations including but not limited to; server upgrades and virtualisation, network installations, and upgrading / provisioning of other new hardware or software solutions
  • Providing advanced support and troubleshooting for systems, including all technology aspects such as infrastructure, connectivity, servers and end-user-devices
  • Managing critical incidents and communicating effectively with clients to ensure the incident is resolved as quickly as possible with minimum disruption
  • Supporting 1st and 2nd line support colleagues with complex technical issues and their personal development
  • Providing regular client updates, documenting changes and updating systems

The Package

As a Senior IT Support Engineer, you’ll benefit from superb career opportunities and be provided with all the tools you need to develop and thrive within our growing, ambitious business. We know our employees are our most valuable asset, and we’ll support you every step of the way to ensuring a successful future for you, our clients, and our company. You’ll also benefit from:

  • Salary in the region of £30,000 to £40,000 with the level dependent on experience
  • Quarterly performance-based bonus scheme
  • Access to a company van or reimbursed travel expenses
  • 29 days annual leave including bank holidays
  • Contributory company pension scheme
  • Free eye tests
  • Company workwear provided
  • Discounted access to personal equipment through our employee discount scheme
  • Free on-site parking
  • Fully expensed company mobile phone

You’ll be employed on a permanent contract, working 39 hours per week Monday to Thursday 8:30am to 5:30pm, with a 4:30pm finish on Fridays. You’ll be part of an on-call rota, and there will be occasional weekend work (typically once every 2 to 3 months) required to meet business needs.

Our Requirements - Senior IT Support Engineer (3rd Line Technical Support)

  • Proven experience as a Senior IT Support Engineer / 3rd Line Technical Support Engineer
  • Experience of administering, supporting and troubleshooting the latest Microsoft technologies including Windows Desktop (7, 8, 10), Windows Server 2008 (including SBS Derivatives) to 2019, and Microsoft Exchange Server, SQL Server and Office 365 Services
  • Technical knowledge of Active Directory administration and troubleshooting, backup applications such as Acronis, Veritas, Windows Server Backup, and troubleshooting of virtual server environments (Hyper-V)
  • Experience of managing and troubleshooting networks including VLANS, VPNs, Routing, Firewall, DHCP, DNS and multi-site connectivity
  • Full UK driving licence

Although not essential, the following experience or certifications would be highly advantageous:

  • Active Directory implementation and administration including integration with Azure AD
  • Design and implementation of Microsoft Exchange, SQL and Office 365 environments, and of virtual server infrastructure (Hyper-V, AWS, VMWare)
  • Network design and implementation including VLANS, VPNs, Routing, Firewall, DHCP, DNS and multi-site connectivity
  • Cisco CCNA or similar certification
  • Microsoft Certified Solutions Associate or Expert certification
  • Sage Accounts / Payroll applications

All applications for this Senior IT Support Engineer role are to be submitted online.

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