IT Service Desk Analyst (IT Support Engineer – 1st Line and 2nd Line Support)
Chiltern Railways is a train operating company owned by Arriva UK trains, offering services from London Marylebone to destinations in Buckinghamshire, Oxfordshire, Warwickshire and the West Midlands. You’ll join our IT team consisting of 7 colleagues, at an exciting time of business growth and change.
The Role – IT Service Desk Analyst (1st Line and 2nd Line)
Reporting to the IT Services Manager, working as part of a team of 4 IT Service Desk Analysts you will provide 1st line and 2nd line technical support to colleagues across all Chiltern Railway locations. You will work with applications and systems to analyse, diagnose, and resolve IT issues, which may range from straightforward to more complicated technical issues for both hardware and software. Your further duties will include:
Our Requirements – IT Service Desk Analyst (1st Line and 2nd Line)
Although not essential, the following is desirable:
More About Us
We’re proud to say we’re part of a major European employer, and our people come from a wide range of backgrounds and cultures. We value every contribution from our diverse workforce that is reflective of our service users, and who make us stronger. Developing the very best employees is at the heart of what we do. That’s why we aim to provide all colleagues with worthwhile long-term employment, ongoing training and development opportunities, and a safe, supportive, and motivating work environment.
PLEASE NOTE: By clicking apply on this site, you will automatically be redirected to the Chiltern Railways website, where you will be required to complete an online application.
All applications for this IT Service Desk Analyst (1st Line and 2nd Line) role are to be submitted online, and strictly no agency calls or agency CV submissions.
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