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Customer Service Coordinator / Hire Desk Controller
Do you have excellent customer service skills with a friendly telephone manner, and enthusiasm to learn? This is an exciting time to join Rotrex as our company is experiencing rapid growth, and you’ll benefit from in-depth training and career development opportunities, while working as part of a friendly team!
At Rotrex we provide winch hire, sales, and support worldwide, and high-level cradle and fall protection equipment services across the UK.
We have highly skilled and experienced colleagues whose focus is to deliver the highest levels of service for our customers. We’re always on the lookout for new people who share our enthusiasm, and most importantly, our commitment to customer care. If you’d like to be part of our exciting expansion plans, and you have what it takes to help drive Rotrex forward, then we’d love to hear from you.
The Role – Customer Service Coordinator / Hire Desk Controller
As a Customer Service Coordinator / Hire Desk Controller, you’ll join our team working from our Alfreton office in Derbyshire. You will liaise with customers, gather their requirements, deal with enquiries, and develop strong relationships. Specific duties will include:
Our Requirements - Customer Service Coordinator / Hire Desk Controller
Although not essential, experience gained working in a B2B environment, and / or in a similar rental hire organisation, and / or experience working with CRM systems, would be highly advantageous.
More About Us
We care about our employees, which is why our culture focuses on equal pay, transparency, employee engagement and wellbeing. We value every contribution from our diverse workforce who are reflective of our customers, and who make us stronger. Our values are Honour, Innovation, Respect and Excellence.
All applications for this Customer Service Coordinator / Hire Desk Controller role are to be submitted online, and strictly no agency calls or agency CV submissions.
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