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Customer Service Coordinator

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Job 5532 has expired and is no longer available.

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Job Details
  • 5532
  • Rotrex
  • Alfreton (Derbyshire)
  • Permanent, Full Time
  • In the region of £22,000 to £26,000 + option to part work from home

Customer Service Coordinator / Hire Desk Controller

Do you have excellent customer service skills with a friendly telephone manner, and enthusiasm to learn? This is an exciting time to join Rotrex as our company is experiencing rapid growth, and you’ll benefit from in-depth training and career development opportunities, while working as part of a friendly team!

Our Company

At Rotrex we provide winch hire, sales, and support worldwide, and high-level cradle and fall protection equipment services across the UK.

We have highly skilled and experienced colleagues whose focus is to deliver the highest levels of service for our customers. We’re always on the lookout for new people who share our enthusiasm, and most importantly, our commitment to customer care. If you’d like to be part of our exciting expansion plans, and you have what it takes to help drive Rotrex forward, then we’d love to hear from you.

The Role – Customer Service Coordinator / Hire Desk Controller

As a Customer Service Coordinator / Hire Desk Controller, you’ll join our team working from our Alfreton office in Derbyshire. You will liaise with customers, gather their requirements, deal with enquiries, and develop strong relationships. Specific duties will include:

  • Inputting orders onto the CRM system
  • Liaising with colleagues regarding work schedules and ensuring hire / sales equipment are available, sourcing equipment where required
  • Offering technical advice when requested (training provided) with regards to equipment requirements
  • Providing quotations, following up and building rapport with customers and upselling where appropriate
  • Providing pro-active sales support to generate new business

Our Requirements - Customer Service Coordinator / Hire Desk Controller

  • Experience gained in a customer facing role, whether in-person or via the telephone
  • Ability to build strong rapport with customers
  • Good computer skills, with knowledge of Microsoft Office
  • Motivation to work independently and work on own initiative as well as part of a team
  • Superb communication skills, both written and verbal with a confident telephone manner
  • Excellent organisational, administrative and time management skills
  • Commitment to following tasks through to completion and resolving problems with a solutions-focused and positive approach

Although not essential, experience gained working in a B2B environment, and / or in a similar rental hire organisation, and / or experience working with CRM systems, would be highly advantageous.

The Package

  • Permanent contract, working 8am to 5pm Monday to Friday
  • Flexible working available, with option to work from home 1 or 2 days per week if preferred combined with working from the offices in Alfreton (Derbyshire). Flexibility may be required to fit with the needs of the business
  • Salary in the region of £22,000 to £26,000, level dependent on experience
  • 25 days annual leave plus bank holidays, rising with service to a maximum of 30 days plus bank holidays
  • Career development opportunities, with full training and support
  • Private healthcare scheme
  • Company pension scheme
  • Employee assistance programme
  • Quarterly incentive programme

More About Us

We care about our employees, which is why our culture focuses on equal pay, transparency, employee engagement and wellbeing. We value every contribution from our diverse workforce who are reflective of our customers, and who make us stronger. Our values are Honour, Innovation, Respect and Excellence.

All applications for this Customer Service Coordinator / Hire Desk Controller role are to be submitted online, and strictly no agency calls or agency CV submissions.

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