Helpline Advisor (Call Handler)
If you’re looking for a role where your actions truly make a difference, then this is a fantastic opportunity to be part of an organisation whose core value is putting children first, and where you can personally make a positive impact on thousands of families across the UK.
At the NSPCC, our vision is to end cruelty to all children in the UK. An ambitious but worthwhile mission – and one you will help us achieve as a Helpline Advisor (Call Handler). You will undertake a key role as part of the NSPCC Helpline, a place where adults can get advice or share concerns about a child, anonymously if they wish.
The Role – Helpline Advisor (Call Handler)
As a Helpline Advisor, you’ll be the voice of the NSPCC, acting as the first point of contact for adults wishing to report child protection concerns. Your role will be critical in ensuring contact made about children’s welfare is recognised and redirected as a priority. Your duties will include:
Our Requirements – Helpline Advisor (Call Handler)
Although not essential, some child protection or safeguarding experience would be highly advantageous for this role.
Working from our modern offices located in Birmingham, you’ll be employed on a permanent contract, working 35 hours per week on a rota working pattern that covers the period 8am to 10pm on weekdays. As part of the rota you’ll also be required to work 1 in every 3 weekends covering 9am to 6pm, and some Bank Holidays.
All applications for this Helpline Advisor (Call Handler) vacancy are to be submitted online, and strictly no agency calls or agency CV submissions.
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