Customer Service Team Member

Job Details
  • 4155
  • Longleat
  • Warminster
  • Contract, Full Time
  • Attractive package

Guest Services Team Member

We are the astonishing kingdom of Longleat, an eccentrically British place of imagination and astonishing experiences. For over 50 years we have been one of the UK’s most loved attractions. With over one million guests last year, we are passionate about providing immersive experiences that bring family and friends together to create memories that will last a lifetime.

We’re an organisation driven by our core cultural values, which are to engage and inspire, put people first, take accountability, continuously improve and to act with integrity. We believe everyone who works at Longleat can subscribe to these values, and that they truly set us apart as a place to work. Last year was the 70th anniversary of the House and grounds opening to the public.

Longleat is very excited to be hosting our brand-new Land of Light event for the first time ever, starting in November 2020, specially designed and developed by us to offer a magical, festive and immersive experience that we can all celebrate together at Longleat.

Our Land of Light event invites guests to illuminate their senses as the Longleat Estate springs into gleaming life, creating a spellbinding sensory walk of discovery for everyone to enjoy, with a myriad of magic light installations emerging across the Park and its sprawling grounds.

What will this role of Guest Services Team Member entail?

As a Guest Services Team Member, you’ll deliver an outstanding front-line customer service experience to our guests.

Ensuring an efficient, cheerful and courteous service, you’ll respond to all guest queries in person, via e-mail, social media or by telephone, to guarantee the best experience possible. Where appropriate, you’ll also enhance revenue through upselling and cross-selling when engaging with guests and helping them make informed decisions about their visit.

What will I need to be considered for this Guest Services Team Member vacancy?

  • Proven experience in a customer service environment
  • Good level of numeracy and literacy, to a minimum level of GSCE grade C
  • Passion for delivering a first-class customer service
  • Honest, reliable and flexible to work weekends as required

The Package

As a Guest Services Team Member, you’ll receive a pay rate that meets National Minimum Wage / National Living Wage, in addition to a range of attractive benefits that include;

  • Complimentary tickets to Longleat 
  • Discounts on food and beverages and retail merchandise
  • Life assurance cover and more perks

You’ll be employed on a fixed term contract until 10th of January 2021, working at Longleat in Warminster, with working hours to vary on a 7-day rota basis – earliest rota’d start time from 9:30am, and latest finish time up to 9:30pm. Please note, due to the nature of the business evenings and weekend work will be required, including bank holidays.

PLEASE NOTE: By clicking apply on this site, you will automatically be redirected to the Longleat website, where you will be required to complete an online application.

All applications to be submitted online.

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