Customer Service Advisor

Job Details
  • 3296 Boots Hearingcare
  • Solihull, West Midlands
  • Permanent
  • £17,000 OTE + range of attractive benefits

In-store Customer Service / Hearing Care Advisor

Boots Hearingcare is one of the UK’s leading hearing care providers and we pride ourselves on a reputation for excellent service and great value for money which has resulted in continued growth. If you want to work for a leading brand and make a genuine difference to people’s lives, this could be the role for you. The chance to join our team and this incredible industry is just one click away.

Operating from over 450 locations across the UK, our team of over 500 colleagues deliver expert hearing care advice, hearing tests and solutions to thousands of customers every day. We take delight in looking after our colleagues as much as our customers, by providing support and recognition, career development opportunities, a superb working environment, and a great benefits package.

What will this role of In-store Customer Service / Hearing Care Advisor entail?

You’ll be responsible for a wide range of tasks with delivery of the highest level of customer service at the forefront whilst keeping a focus on the store KPIs. Your performance will be well rewarded with support and training which could lead to a qualification in audiology, enabling you to develop your knowledge and skills to progress within the company. Your initial duties will include:

  • Providing first class customer service in person, by phone and email
  • Ensuring the smooth and efficient management of the store diary, and keeping it busy with appropriate appointments
  • Promoting Hearing Health Check appointments and sundry sales in-store
  • Assisting customers with basic hearing aid cleaning / maintenance
  • Processing orders for new and repaired hearing aids
  • Liaising with suppliers on hearing aid orders and outstanding repairs
  • Updating records on the computerised database and providing administrative support to ensure smooth running of the store including management of petty cash and maintenance of stock levels
  • Ensuring store point of sale material is in line with current campaigns

If required, additional training will be provided for you to become a qualified Hearing Care Advisor to enable you to develop your career and undertake the following audiological activities:

  • Checking and adjusting programming to fine tune hearing aids as necessary
  • Performing a variety of hearing related tests
  • Providing customers with general information regarding rehabilitation, and personalised advice as determined by the Hearing Aid Audiologist

What will I need to be considered for this In-store Customer Service / Hearing Care Advisor vacancy?

  • BSHAA approved Hearing Care Assistant, or experience gained within a face to face customer service role in a fast-paced commercial environment accompanied by your desire to become knowledgeable about hearing health related issues and care pathways
  • Superb interpersonal skills with the ability to communicate effectively with both colleagues and customers in a pleasant manner
  • Empathetic and supportive outlook towards customers who may have communication difficulties
  • Ability to be discreet and show the utmost respect for the privacy of customers
  • Self-motivation with ability to work under supervision, as part of a team and on own initiative
  • Commercial awareness with a flair for achieving sales targets whilst keeping customer satisfaction at the forefront of your mind
  • Ability to prioritise and manage time effectively
  • IT literacy with the ability to learn and adapt to various systems

What will I receive in return?

Salary: £17,000 OTE

Attractive Benefits: Up to 18% annual bonus, Boots discount card (after 6 months probationary period), pension scheme, life assurance cover, health cash plan, childcare voucher scheme, staff uniform, long service awards, and annual leave entitlement starting at 20 days rising with length of service increments to a maximum of 30 days plus bank holidays.

Hours of Work: 37.5 hours per week, typically Monday to Friday between the hours of 9:00am to 5:00pm. Flexibility to work hours according to business needs including weekends would be advantageous.

Contract Type: Permanent

Location: Solihull

Due to the nature of the business, successful applicants will be subject to a satisfactory DBS Check.

All applications to be submitted online.

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