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Customer Service Advisor

Job Details
  • 5547
  • Moneypenny
  • Wrexham, North Wales
  • Permanent, Full Time
  • Salary of £20,000, rising to £21,200 after 6 months + great benefits

Customer Service Advisor opportunity for hybrid working after 9 months in the role, allowing you to combine working from home with working from our offices in Wrexham (North Wales).

Do you have excellent customer service skills, perhaps gained in a retail, hospitality, or a similar office environment? Come and work within the happiest office in the land, as part of our thriving workplace voted one of the best companies to work for in the UK!

Our Company

Moneypenny started life as a telephone answering service with a difference: offering clients one person who they know and trust to look after calls as if based in their office. Today, we’re proud to call ourselves the world’s leading outsourced communications provider. 

We recruit only the best people, who can deliver excellent standards of customer service and love working together, with us, to ensure that our clients get an unprecedented level of customer service.

As a result of the hard work of our employees and in recognition of their efforts, we offer attractive benefits including an on-site pub and gym, in addition to a flexible benefits scheme to suit you. We are a fast-growing business that is creating new opportunities all the time, boasting award-winning £15m headquarters with welcoming, spacious, and eco-friendly state-of-the-art offices, and communal spaces including a treehouse!

The Role – Customer Service Advisor

As a Customer Service Advisor, you will benefit from comprehensive training that will enable you to represent your own portfolio of clients, working as though based in their offices. You’ll impress every single caller and make the most of your amazing customer service and relationship building skills! Working as part of a fast-growing team, your duties will include:

  • Promptly and efficiently handling inbound phone calls and relaying messages to clients
  • Working to agreed timescales, ensuring clients never miss a call
  • Entering call information into our system in an accurate and timely manner
  • Delivering the highest levels of customer service to clients

Our Requirements – Customer Service Advisor

Although welcome, no office experience is required! Your customer service skills might come from a retail, hospitality, or similar environment. We do ask that you have:

  • Fabulous attitude towards delivering exceptional customer service over the phone
  • Confident telephone manner with excellent communication and interpersonal skills
  • Accurate and timely data entry skills

The Package

You’ll be working in an über friendly environment in our offices in Wrexham and as a Customer Service Advisor, you will benefit from:

  • Comprehensive training to enable you to flourish
  • Opportunity for hybrid working after 9 months in the role
  • Long-term progression across the business
  • Starting salary of £20,000, rising to £21,200 after 6 months
  • Subsidised meals
  • Free onsite gym access
  • Mental health support (Employee Assistant Program)
  • Flexible benefits scheme where you can pick and mix to suit you and your lifestyle including life insurance, pension top-ups, health and dental care and small personal loans
  • 26 days holiday
  • And did we mention our epic parties? We know how to celebrate in style

You’ll be employed on a permanent contract, working 39.5 hours per week between the hours of 8am and 8pm. This will include weekdays and weekends.

PLEASE NOTE: By clicking apply on this job site, you will automatically be redirected to the Moneypenny careers website, where you will be required to provide simply a few details to express your interest in the role.

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