Client Support Administrator

Job Details
  • 9970 JVP Group
  • St Asaph
  • Permanent
  • £16,500 to £18,000 + superb training and benefits

Client Support Administrator

There is no better time to join reputable and ambitious recruitment marketing company JVP Group, with recent significant investment into brand new high-tech offices and superb facilities, technology, team growth and people development.

The talented team at JVP will train and support you, encourage and challenge you, but the key formula for success will be your open mind and determination to learn and develop.

You’ll receive a starting salary in the region of £16,500 to £18,000 level based on your current level of experience, and have plenty of opportunity to reap the rewards as you establish yourself in the business and add value to achieving company goals. There will be continuous learning and development opportunities, a company performance-based bonus, 33 days annual leave including bank holidays, complimentary fruit and refreshments during office hours, team incentives scheme providing regular social outings (recent events have included a BBQ, watching stand-up comedy, restaurant meal, and bowling), and for lunch times – a relaxing area to unwind with a football table, TV and board games. What’s not to love? If you’re a graduate looking to kick-start a rewarding career, read on to discover more.

Who we are:

JVP Group is an ambitious and innovative recruitment marketing business. Let’s get one thing straight from the outset, we’re not a recruitment agency, we’re proud to support employers across the UK to directly attract the best people to their business and in the most efficient and cost-effective manner. We do this through our unique and comprehensive recruitment advertising, marketing, time saving support and technology solutions, and have developed a longstanding portfolio of clients which is ever-growing and includes Chester Zoo, Arriva TrainCare, NSPCC, and Boots Hearingcare, to name a few.

Due to the dedication of our passionate team, JVP has gained a reputation for high quality and efficient levels of service, and we’re proud to have been announced as ‘Professional Service Business of the Year’ at the North Wales Business Leaders Awards 2018.

The Role – Client Support Administrator

Working closely with the Client Support Team Leader and reporting to the Head of Client Support, you’ll be working as part of a flexible, hands-on team, and provide high quality customer service support through a wide variety of proactive phone-based and administrative tasks. You’ll receive comprehensive training that will enable you to:

  • Publish client approved recruitment adverts across a wide range of job sites
  • Schedule social media campaigns across a range of platforms
  • Administer skills and knowledge testing services for clients
  • Answer the phone in a professional and helpful manner, and ensure phone and email enquiries are dealt with efficiently and effectively
  • Provide software training to clients over the phone
  • Where clients require extra time saving support, shortlist applications and conduct telephone interviews on their behalf

About you:

Do you believe you're already the best you can be, or do you want to be better? With this role there will be plenty to learn, so if the latter, then we want to hear from you. We're looking to develop future stars to join us on our exciting journey. If you believe you have the below attributes, then submit your CV via the apply button;

  • High level of attention to detail, along with an excellent standard of grammar and spelling
  • Timely and accurate typing and data entry skills
  • Strong IT literacy particularly with the internet and Microsoft Word
  • Exceptional listening and interpersonal skills with the ability to build lasting relationships
  • Dedicated to go the extra mile for clients and colleagues, exceeding expectations
  • Proactive approach to work and flexibility towards tasks
  • Ability to adapt to positive change within a rapidly evolving business
  • Highly organised with the ability to prioritise own workload effectively

Working from prestigious offices located on St Asaph Business Park - conveniently located near to the A55, you’ll be employed on a permanent contract with full time working hours, Monday to Friday 9:00am to 5:30pm. Although flexibility will be required with finish time where urgent workload demands.

All applications for this Client Support Administrator vacancy are to be submitted online. Shortlisted applicants will initially be sent a link to complete a skills assessment, which forms part of our selection process.

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