Customer Service Account Manager
Ready for an exciting challenge?
No prior experience is required for this role as thorough hands-on training will be provided, but you will need:
If you’ll thrive in a busy role where no two days are the same and where you’ll learn something new every day, then explore this superb career opportunity within our highly driven team at JVP Group.
We are JVP Group, an award-winning, innovative job advertising and marketing company that continues to grow and evolve, even throughout the pandemic, with exciting new projects on the horizon. Let’s get one thing straight from the start, we are not a recruitment agency. JVP Group is a disruptor in the recruitment market, delivering high-quality, unique solutions to employers across the UK, including many well-known brands.
Job advertising is what we do and do very well, day in day out, our team have over 20 years’ experience, so clients trust us to write job advert copy and deliver comprehensive advertising and online marketing campaigns that get results.
The JVP team are passionate about bringing employer brands to life and effectively showcasing job opportunities through digital channels to enable employers to directly attract the best talent. Whether we are assisting with shortlisting applications as an extension of our client’s team, administering online skills testing to help them make informed decisions, or advising on the talent pool for specific vacancies, our focus is always on helping employers to efficiently hire the best people, whilst removing the high costs and time-consuming tasks from their recruitment process. We achieve this by delivering an exceptional customer experience that is highly efficient, helpful, knowledgeable, and solutions focused.
The Role – Customer Service Account Manager
You will provide high quality customer service support through a wide variety of phone-based, administrative and recruitment marketing tasks. This is a varied role with a fast-paced workload and plenty of multi-tasking, and you’ll need to develop an in-depth understanding of our clients, services, systems, and processes.
The talented team at JVP will train and support you, encourage and challenge you, but the key formula for success will be your determination to learn and develop, a high level of attention to detail, superb written communication and customer service skills, and passion to grow successful professional relationships with our clients – predominantly over the telephone.
You will receive comprehensive training that will enable you to:
As a Customer Service Account Manager at JVP Group, you will have plenty of opportunity to reap the rewards as you establish yourself in our growing business and contribute to achieving company goals.
You will benefit from:
You’ll be working from our prestigious offices located in St Asaph (North Wales), which provide the space to think, the room to grow, and the technology to innovate. Our people are at the heart of everything that we do.
How to Apply
Express your interest by submitting both your CV and a cover letter, stating why you believe this role and our company is the perfect fit for you.
Shortlisted applicants for this Customer Service Account Manager role will initially be sent a link to complete an online skills assessment, which forms part of our selection process.
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