Customer Service Support Worker

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Job 3545 has expired and is no longer available.

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Job Details
  • 3545 North Wales Housing
  • Colwyn Bay
  • Contract
  • £16,993 (pro rata) + range of additional benefits

Night Support Worker - (Customer Service - Homeless Hostels)

Up to 6 months temporary contract - Part time, 22 hours per week

Are you a compassionate, caring person who thrives on making a real difference to people’s lives? North Wales Housing is a successful social enterprise that takes pride in looking after its employees, and an exciting part time opportunity is available to join the friendly team at the Noddfa Hostel in Colwyn Bay.

North Wales Housing Association is an ambitious social enterprise which provides homes and delivers services to over 2,500 households across North Wales. Employing around 200 people, the growing organisation is proud to be accredited with an ‘Investors in People’ award and is committed to providing homes people love to live in, and to supporting communities people love to be part of.

What will the role of Night Support Worker (Customer Service) entail?

Reporting to the Scheme Manager, as a Night Support Worker you’ll be responsible for ensuring the safety of the Hostel and its residents during the night time hours, with your duties to include, although not be limited to:

  • Responding appropriately and effectively to any incidents or emergencies as and when they occur
  • Maintaining accurate records and files, preparing electronic and paper reports
  • Contributing to the safe and effective day to day management of the Scheme

What will I need in order to be considered for this Night Support Worker (Customer Service) role?

  • Superb customer service skills, ideally with experience of working in a face to face customer service role
  • Ability to be courteous and be able to pronounce place names accurately in Welsh
  • Good written and verbal communication skills
  • Ability to adapt and work effectively with colleagues
  • Ability to stay within professional boundaries and work in a confidential manner
  • An awareness of the support needs of vulnerable people with the ability to work alone with confidence and good judgement
  • Good working knowledge of Microsoft Word, Excel and Outlook

NWH is committed to safeguarding and promoting the welfare of service users. This post requires an enhanced DBS disclosure.

What will I receive in return?

Salary: £16,993 per annum (pro rata)

Additional benefits: Employee health assistance scheme, enhanced maternity and paternity pay, payment of professional membership, contributory pension scheme plus much more

Contracted hours: 22 hours per week, working on a 3-week rota

Location: Noddfa Hostel, Colwyn Bay (Conwy, North Wales)

Contract type: Temporary (up to 6 months)

Closing date: 1pm, Thursday 29th August 2019

Interview date: 17th September 2019

By clicking apply on this site, you will automatically be redirected to the North Wales Housing website. Once redirected, please select the relevant vacancy related to your preferred location.

All applications for this Night Support Worker (Customer Service) role to be submitted online, and strictly no agency calls or agency CV submissions.

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