Customer Service Assistant

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Job Details
  • 3844 Twycross Zoo
  • Atherstone
  • Contract
  • Attractive package

Visitor Experience Assistant (Retail and Customer Service) – Multiple Vacancies Available

Several fixed term contracts available up to September 2020!

If you’re enthusiastic and reliable, and due to our location in Atherstone - have a way of getting to us under your own steam, then read on…

We’re Twycross Zoo, an award-winning conservation charity and rapidly growing visitor attraction, currently attracting 500,000 visitors each year. We’re at the forefront of conservation, education and research, and have a strong commitment to our award-winning education programme which aims to increase the level of awareness, knowledge and understanding about the animals and their plight in the wild.

What will my role be as a Visitor Experience Assistant (Retail and Customer Service)?

As a Visitor Experience Assistant (Retail and Customer Service), you’ll provide an engaging and informative customer experience for all visitors, ensuring they always receive a high standard of customer service. You’ll welcome visitors as they arrive and provide them with the appropriate information to ensure a successful visit. Your duties will vary and depending on your role may include, but will not be limited to:

  • Carrying out multiple tasks across the commercial operation including pay booths, retail outlets, stock replenishment, customer enquiries and park presentation
  • Offering information to visitors on the venue and its products, including events and offers
  • Achieving targets set by the business, including gift aid and upselling
  • Cash handling, operating a till accurately and efficiently and adhering to cash procedures
  • Providing updates to senior operational staff as and when required

What will I receive in return?

As a Visitor Experience Assistant (Retail and Customer Service), you’ll receive a pay rate of between £7.15 and £8.37 per hour (in line with national minimum/living wage rates), along with great additional benefits including: a staff membership card, giving you free entry to the Zoo on your days off and discounts in our retail and food outlets, uniform, free onsite parking, discounted staff canteen and an allocation of free tickets to give to friends or family.

You will be employed on a zero hour contract up to September 2020 with the possibility of this being made permanent.

What will I need to be considered for a Visitor Experience Assistant (Retail and Customer Service) role?

  • Previous customer service experience and access to some form of private transport is essential
  • A friendly and enthusiastic attitude with a passion for delivering excellent customer service
  • A flexible approach to tasks and hours
  • Punctual, reliable, and have the ability to work effectively as part of a team and unsupervised

Whilst Twycross Zoo is an equal opportunities employer, please note that this role will require a level of fitness suitable for being on your feet all day, as well as lifting and carrying of goods.

We are anticipating a large volume of applications for these vacancies. You will receive an email acknowledging receipt of your application and if shortlisted, you will be contacted by phone within 14 days of your application. If your application is progressed to the next stage, you will be invited to attend an assessment evening on 27th January 2020.

All applications for these Visitor Experience Assistant (Retail and Customer Service) vacancies are to be submitted online.

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