Customer Service Advisor

Customer Service Advisor (Contact Centre based) - Immediate Start

Location: Forfar

Temporary: Until end of March 2025

Full-time, 36.25 hours per week, Monday - Friday

Salary: £12.96 per hour

Pertemps are recruiting on behalf of our client, a well-known Public Sector organisation, for Customer Service Advisors to start immediately on a temporary contract. This is an office-based role in Forfar and NO remote work is offered.

Key Responsibilities:

• Receive telephone calls coming in on main council and ACCESS telephone lines
• Assist callers through the provision of information and advice about services
• Redirect internal and external calls to appropriate departmental extensions as required
• Receive, register and record details of enquiries accurately
• Issue leaflets and application forms on request from callers and help in completion of forms
• Maintain accurate information including, advisory notes and application forms on services and issue to enquirers
• Regularly review and update information held to ensure customer enquiries are dealt with accurately and efficiently
• Carry out daily and weekly programming of the ACCESSLine voicemail system
• Deal with customer enquiries via web chat
• Receive and deal with telephone debit/credit card transactions in respect of services provided

To be considered for this role, you must have the following:

• Excellent customer care skills and experience of working in a customer focused environment
• Can work in high pressured environment
• Adaptable to change
• Can use initiative
• Excellent IT skills
• Good keyboard speed
• Experience of Microsoft packages
• Experience of dealing with the public

To be considered for this role, please apply online now with your up-to-date CV